Terms & Conditions
Welcome to LUMA. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.
1. Use of Our Website
You agree to use the LUMA website only for lawful purposes. You must not misuse the website, interfere with its operation, or attempt to gain unauthorised access to any part of the website.
2. Products & Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.
However, colours and appearance may vary slightly depending on your device or screen settings.
We reserve the right to correct errors, update information, or change product availability without prior notice.
3. Orders
When you place an order with LUMA, you agree that the information you provide is accurate and complete.
We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, or other circumstances affecting the order.
4. Pricing & Payment
All prices displayed on our website are subject to change without notice.
Payment must be successfully completed before an order can be processed and dispatched.
5. Shipping & Delivery
We aim to process and dispatch orders within the timeframes provided on our website. Delivery times may vary depending on the destination, shipping provider, and circumstances outside our control.
LUMA is not responsible for delays caused by shipping carriers, customs, weather, or other events beyond our reasonable control.
6. Refunds
Refunds are handled according to our Refund Policy. Please review our Refund Policy before making a purchase.
7. Intellectual Property
All content on the LUMA website, including logos, images, graphics, text, product descriptions, and other materials, is owned by or licensed to LUMA and may not be copied, reproduced, or used without permission.
8. Limitation of Liability
To the extent permitted by applicable law, LUMA will not be liable for losses or damages arising from the use of our website or products beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
9. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date.
By continuing to use our website after changes are posted, you acknowledge the updated Terms & Conditions.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: hello@lumanz.com
Phone: +64 21 822 885
Address: Shop 3, 262 Ti Rakau Drive, Burswood, Auckland, New Zealand
Thank you for choosing LUMA.