Privacy Policy
At LUMA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.
Information We Collect
When you visit our store, place an order, or contact us, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Information you provide when contacting our customer support team
- Device and website usage information, such as IP address and browser type
How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Communicate with you about your orders
- Provide customer support
- Process payments securely
- Improve our website, products, and services
- Send promotional communications where you have agreed to receive them
- Prevent fraud and protect the security of our store
Payment Information
Payments are processed through secure third-party payment providers. LUMA does not directly store your complete credit or debit card details.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and provide relevant marketing.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, including payment processors, shipping providers, website services, and marketing or analytics providers.
We do not sell your personal information to third parties.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of internet transmission or electronic storage is completely secure.
Your Privacy Rights
Depending on applicable privacy laws, you may have rights to access, correct, update, or request deletion of your personal information.
If you would like to make a privacy-related request, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: hello@lumanz.com
Phone: +64 21 822 885
Address: Shop 3, 262 Ti Rakau Drive, Burswood, Auckland, New Zealand
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal requirements. Any updates will be posted on this page with the revised date.
Thank you for trusting LUMA with your information.